Frequently Ask Questions & Useful Information
Can I come and view the items for myself?
Yes you can, click the link below to make an appointment and we will be pleased to see you. We have a show room filled with a large variety of items, come and be inspired and create an event your guests will remember for a lifetime!
Is there a transport charge?
Yes this is calculated once we know your venue, why not find out now! Simply click the email link below and tell us your venue location, we will be pleased to help.
Are there any Terms and Conditions?
Yes, every order placed is subject to our latest terms and conditions. You can review them by clicking the link below once you pay a deposit you agree to these terms.
How many guests can I sit around tables?
We have a handy plan designed for you, please Click the link to see our table sizing guide.
What table cloths do I need for my tables?
We also have a handy guide for table linen, simply click the link below.
Do we need to pay a deposit to book items?
Yes, a 25% deposit is required to book your items, we will request the deposit on your booking email which can be paid by bank transfer or debit card via the telephone.
Can I change my order once I have paid my deposit?
Yes you can nothing is set in stone! We advise you to book numbers based on the invites you send, if all do not except you can drop your numbers when you have all you RSVP’s. If numbers come down, you will have less balance payment to make! If you add items or your numbers go up you will have a larger balance payment to make!
When is the balance due?
The balance is due 7 days prior to delivery, we will send you a reminder invoice by email 2 weeks prior to your event.
Is there a wash up charge?
We do all the dirty work leaving you to relax, the wash up charge is calculated when you obtain any quotes. Simply return any tableware or linen in the boxes and bags it was delivered in and our team will deal with the rest!
How do I place an order?
Simply head to our pricing & ordering page to select your items and press select the order button, we will email you back with confirmation once we check availability.
How long does my hire last?
4 days, but we can be flexible on this, speak to a member of the team to discuss your requirements.
Is there a minimum order value?
Yes- A minimum order value of £300 applies for deliveries between October and April. A minimum order value of £450 applies for deliveries between May and September However please check if your caterer or venue has a trade account with us, it could help if you do not meet these values. Alternatively you can collect items from our premises subject to a minimum hire value of £200.00 Unfortunately furniture and kitchen equipment cannot be collected.
If I damage or lose some items will I have to pay for them?
Yes. Unfortunately accidents can happen, all breakages and losses are payable at the full replacement costs displayed on our price list.
Do you recruit seasonal staff?
Yes we do, we have a core of full time staff who are experts in their fields but between May and September we have positions for drivers, drivers mates and warehouse staff. Email us [email protected]
